Janus 360 · Support Manager Guide · Android

How to use the Janus 360 app

Short steps for your work day on an Android phone. Tap a button to go to a task.

Last updated 2026-11-05

Words to know

Site
A store or location where you work. The app shows the site name, with the city under it.
In range
You are close enough to the site to clock in. The app shows In range next to the site.
Shift
One clock in and one clock out. Your shifts are in the History tab.
Invoice
Your pay request for 2 weeks of work. Your invoices are in the Invoices tab.
Pay period
14 days, from Sunday to Saturday. There is 1 invoice for each pay period.
Administrator
The person at the office who sets up your account, your sites and your daily rate, and who fixes wrong records.
Next
The Janus 360 Workforce sign-in screen, with Username, Password and Sign In
The sign-in screen.
Try it

Tap Sign In on the phone.

Well done. Tap Next for the next task.

Task 1 of 11

Set up your phone

When: Before your first shift. You do this 1 time.

  1. Open the Janus 360 app. The screen says Janus 360 and Workforce. Type your username and your password. Tap Sign In.
  2. If the phone asks Janus 360 to send notifications, tap Allow.
  3. Open the Clock tab. The app asks to use your location. Tap Allow. If you see Grant location access, tap it.
  4. The app asks Enable automatic clock-out? Tap Allow. Then choose Allow all the time. This lets the app clock you out if you leave. See task 4. Not now skips it. You can still clock out yourself.
You should see 4 tabs at the bottom: Clock, History, Invoices and Settings. The Clock tab says Tap a site to clock in.
If something is wrong
If you see Invalid username or password
Check both fields. Then tap Sign In again.
If you see Too many failed login attempts. Your account is temporarily locked.
Wait, then try again. If it stays locked, ask your administrator.
If you see No corporate locations nearby.
No site is set up for you yet. Ask your administrator to add your site.
If the phone does not ask you to choose Allow all the time
Open the Settings tab. Tap Location & permissions. Choose Allow all the time.
Back Next
The Clock tab. One site shows In range. The others show a distance.
Screen 1 of 2 Before: the site shows In range.
The colored ON THE CLOCK card with a running timer and a Clock Out button
Screen 2 of 2 After: the ON THE CLOCK card.
Try it

Tap the glowing spot on the phone.

Well done. Tap Next for the next task.

Task 2 of 11

Clock in

When: When you arrive at your site.

  1. Open the Clock tab. The title says Clock In / Out.
  2. Find your site. The name is on the line. The city is under the name.
  3. Wait until your site shows In range. A distance, such as 1.2 km, means you are not close enough yet.
  4. Tap your site.
You should see A colored card that says ON THE CLOCK. A timer is running. Your site name is on the card. A white button says Clock Out.
Important Look at the line under Clock Out. Auto clock-out is on means the app can clock you out if you leave. If it says Auto clock-out is off — enable location “Allow all the time”, do task 1, step 4.
If something is wrong
If your site shows a distance and not In range
You are too far away. Walk closer to the door of the building. Wait a moment.
If you see You're too far from … to clock in.
Nothing was saved. Walk closer and tap your site again.
If you see Couldn't get your location. Try again.
Go outside or near a window. Then tap your site again.
If you see Your location data is out of date. Please wait for a fresh GPS fix and try again.
Wait a moment. Then tap your site again.
If you see Acquiring your location…
The app is still finding you. Wait. Then the site list appears.
Back Next
The ON THE CLOCK card with the white Clock Out button
Screen 1 of 2 Tap Clock Out on the card.
The list of sites, with Tap a site to clock in at the top
Screen 2 of 2 After: the list of sites comes back.
Try it

Tap Clock Out on the phone.

Well done. Tap Next for the next task.

Task 3 of 11

Clock out

When: Before you leave the site. Every time.

  1. Open the Clock tab.
  2. Tap Clock Out on the ON THE CLOCK card.
You should see The list of sites comes back. Tap a site to clock in is at the top of the list.
Important Clock out before you leave. If you clock out after you leave, the end time is the last time the app saw you at the site. History shows the date and the duration.
If something is wrong
If you see the list of sites and no ON THE CLOCK card
You are already clocked out. Check the shift in History.
If you see You are already checked in. Please check out first.
You still have an open shift. Stay on the Clock tab and tap Clock Out.
Back Next
The ON THE CLOCK card. Under Clock Out, the line says Auto clock-out is on.
Screen 1 of 2 Before: the line under Clock Out says Auto clock-out is on.
My Shifts, with the finished shift listed by date and duration
Screen 2 of 2 After: the shift is in History.
Try it

Tap History on the phone.

Well done. Tap Next for the next task.

Task 4 of 11

If you forget to clock out

When: You leave the site and you are still on the clock.

The app can clock you out for you. This works only when location is Allow all the time (see task 1). The card must say Auto clock-out is on.

  1. Leave the site. The app waits 3 minutes.
  2. If you go back to the site before 3 minutes, the app does not clock you out.
  3. If you stay away, the app clocks you out. Open History and check the shift.
You should see The ON THE CLOCK card is gone. The shift is in History, with the date and the duration.
Important You can close the app. Auto clock-out still runs when location is Allow all the time. If the card says auto clock-out is off, the app will not clock you out. Open the app and tap Clock Out.
If something is wrong
If the card says Auto clock-out is off — enable location “Allow all the time”
Open the Settings tab. Tap Location & permissions. Choose Allow all the time.
If you are still on the clock after you left
Open the app and tap Clock Out.
Back Next
My Shifts. Each row is a date with Duration under it.
Each shift shows the date and Duration.
Try it

Look at the screen. Then read the steps.

Well done. Tap Next for the next task.

Task 5 of 11

Check your shifts

When: You want to see a day you worked.

  1. Open the History tab. The title says My Shifts.
  2. Each line is one shift. It shows the date and Duration.
You should see A list of dates. Under each date, a line that starts with Duration:.
If something is wrong
If you see No shifts yet.
You have no finished shifts on this account. Clock in and clock out first.
Back Next
My Invoices. Each row is a pay period with a status, the days and the amount.
Screen 1 of 2 One row for each pay period.
An open invoice with the status, the amount, the days, the pay date, one line for the day worked, and Activity
Screen 2 of 2 An open invoice: 1 line for each day.
Try it

Tap the glowing spot on the phone.

Well done. Tap Next for the next task.

Task 6 of 11

Check your invoice

When: You want to see your pay for a period.

  1. Open the Invoices tab. The title says My Invoices.
  2. Tap the period you want. Each row shows the period, a status, the days and the amount.
  3. On the invoice, read the amount, the days and the Pay date when one is shown.
  4. Each day is its own line. It shows the date, the times and the amount. Counted as a half day means that day is a half day. Rate not yet on file for this date means the amount is not ready yet.
You should see A status such as Ready to review, In review, Approved, Returned for correction or Closed. Activity is at the bottom. It lists what has happened to the invoice.
If something is wrong
If you see No invoices yet. One appears once you've recorded time in a pay period.
Finish a shift first. The invoice appears after time is recorded for the period.
If you see This account isn't set up for invoicing.
Ask your administrator.
If a line starts with Step and a count, then a name
The invoice is in review. The name is the step it is waiting at. You do not need to do anything.
Back Next
An open invoice with the red Submit invoice button under the day lines
Screen 1 of 2 Tap Submit invoice.
The question Submit this invoice? with the days and the amount, and the buttons Not yet and Submit
Screen 2 of 2 The app asks you to confirm.
Try it

Tap Submit invoice on the phone.

Tap Submit on the phone.

Well done. Tap Next for the next task.

Task 7 of 11

Submit your invoice

When: The days and the amount look right, and the button is on the screen.

  1. Open the invoice (task 6).
  2. Tap Submit invoice.
  3. Read the question Submit this invoice? It says the invoice will go for review and can no longer change. It also shows the days and the amount.
  4. Tap Submit. Not yet closes the question and leaves the invoice as it is.
You should see Submitted. You'll be notified when it's reviewed. Tap OK. The status changes to In review.
If something is wrong
If there is no Submit invoice button
Read the sentence under the buttons. It says why. A common one is No days were recorded for this period, so there is nothing to submit.
If you see A daily rate is not on file for … so this invoice cannot be totalled yet.
Ask your administrator. The invoice cannot be submitted until a rate is on file for those days.
If you see This invoice totals zero, so there is nothing to submit.
There is no pay on this invoice. Do not submit it.
Back Next
After you submit There is no screen for this task. Read the steps.

Task 8 of 11

After you submit

When: You already tapped Submit.

  1. The status says In review.
  2. A line may start with Step and a count, then a name. Or it may say With and a name. That is who the invoice is waiting on.
  3. When it is approved, the status says Approved. The Pay date stays on the invoice.
You should see No Submit invoice button. You cannot change the invoice in the app.
Important Returned for correction and Closed do not show a pay date. Ask your administrator what to do next. The app does not put the invoice back into a draft for you.
Back Next
The question What looks wrong, with a Details field and Cancel and Send
Cancel closes the question. Send sends it.
Try it

Tap Send on the phone.

Well done. Tap Next for the next task.

Task 9 of 11

Report a problem

When: A day, a time or an amount on the invoice is wrong.

  1. Open the invoice.
  2. Tap Something looks wrong.
  3. The question says What looks wrong? Type the day and what should be different in Details.
  4. Tap Send. Cancel closes the question.
You should see Thanks, your report has been sent. Someone will review the check-in records for this period and the invoice will update if anything is corrected. Tap OK.
Important The invoice stays as it is until the check-in record is corrected. Sending the report does not change the days or the amount.
Back Next
Common problems There is no screen for this task. Read the steps.

Task 10 of 11

Common problems

When: Something does not work. Find the message, then do the fix.

If you see this, do this
My site never shows In range
Walk to the door of the building or go outside. Wait a moment. Tap the round arrow at the top right to load the list again. If the distance stays large at the door, tell your administrator.
Couldn't get your location. Try again.
Go outside or near a window. Then tap the site again.
No corporate locations nearby.
No site is set up for you. Ask your administrator.
No internet connection. Please check your network settings.
Connect to the internet. Then try again. The app does not save a clock in or a clock out while you are offline.
This account isn't set up for invoicing.
Ask your administrator.
A day is missing from my invoice
Open History and look for that day. Then tap Something looks wrong on the invoice. Write the date and the times.
Access denied. Please contact your administrator.
Ask your administrator.
Back Next
The Settings tab with Help and contact, and About with the version number
The Settings tab.
Try it

Tap Help & contact on the phone.

Well done. You finished this task.

Task 11 of 11

Need help

When: The app does not work and this guide did not fix it.

  1. Open the Settings tab.
  2. Tap Help & contact. An email opens. It is addressed to support@janus360.com.
  3. Write what happened. Send the email.
Good to know Tap About. It shows Version and a number. Say that number when you ask for help.
Other rows in Settings
Appearance
Light, Dark or System. System follows your phone.
Location & permissions
Opens the phone settings for Janus 360. This is where you choose Allow all the time.
Notifications
Opens the phone settings for Janus 360 notifications. The row says Shift reminders.
Sign out
Signs you out. You need your username and password to sign in again.
Back