Janus 360 · Support Manager Guide

How to use the Janus 360 app

Short steps for your work day. Tap a button to go to a task.

Last updated 2026-11-04

Words to know

Site
A store or location where you work. The app shows the site code first, with the name and city under it (i.e., krg024f744).
In range
You are close enough to the site to clock in. The app shows In range next to the site.
Shift
One clock in and one clock out. Your shifts are in the History tab.
Invoice
Your pay request for 2 weeks of work. Your invoices are in the Invoices tab.
Pay period
14 days, from Sunday to Saturday. There is 1 invoice for each pay period.
Administrator
The person at the office who sets up your account, your sites and your daily rate, and who fixes wrong records.
Next
The Janus 360 sign-in screen with the Username and Password fields and the Sign In button
The sign-in screen.
Try it

Tap Sign In on the phone.

Well done. Tap Next for the next task.

Task 1 of 11

Set up your phone

When: Before your first shift. You do this 1 time.

  1. Open the Janus 360 app. Type your username and your password. Tap Sign In. Capital letters do not matter in the username. They do matter in the password.
  2. The app asks to send you notifications. Tap Allow.
  3. On the Clock tab, the app asks to use your location. Tap Allow While Using App. Keep Precise on. If the app does not ask, tap Grant location access.
  4. The first time you clock in, the app asks Enable automatic clock-out? Tap Allow, then tap Change to Always Allow. This lets the app clock you out if you forget. See task 4.
You should see 4 tabs at the bottom of the screen: Clock, History, Invoices and Settings. Your site is in the list on the Clock tab.
If something is wrong
If you forgot your password
Tap Forgot Password?. Type your email and tap Send Code. Type the 6-digit code from the email. Choose a new password with at least 8 characters.
If you see Access denied. Your account is not authorized for this application.
Ask your administrator to turn on mobile access for your account.
If you see No corporate locations nearby.
No site is set up for you yet. Ask your administrator to add your site.

You can check these settings later. Open iPhone Settings → Privacy & Security → Location Services → Janus 360. Choose Always and turn on Precise Location.

Back Next
The Clock tab with a list of sites. One site shows In range.
Screen 1 of 2 Before: the site shows In range.
The colored ON THE CLOCK card with a running timer
Screen 2 of 2 After: you are on the clock.
Try it

Tap the glowing spot on the phone.

Well done. Tap Next for the next task.

Task 2 of 11

Clock in

When: When you arrive at your site.

  1. Open the Clock tab.
  2. Find your site in the list.
  3. Wait until your site shows In range.
  4. Tap your site.
You should see A colored card that says ON THE CLOCK. A timer is running. Your site name is on the card.
Important Do not swipe the app away while you are on the clock. You can use other apps. Just do not close Janus 360.
If something is wrong
If your site shows a distance and not In range
You are too far away. Walk closer to the door of the building. Wait a moment.
If you see You're too far from … to clock in.
Nothing was saved. Walk closer and tap your site again.
If you see Precise Location is required to clock in.
Tap Turn on Precise Location.
If you see Couldn't get a fresh GPS fix. Step outside or near a window and try again.
Go outside or near a window. Then tap your site again.
Back Next
The colored ON THE CLOCK card with the Clock Out button
Tap Clock Out on the ON THE CLOCK card.
Try it

Tap Clock Out on the phone.

Well done. Tap Next for the next task.

Task 3 of 11

Clock out

When: Before you leave the site. Every time.

  1. Open the Clock tab. If you are on another tab, the tab says On the clock.
  2. Tap Clock Out on the ON THE CLOCK card.
You should see Clocked out. Then the list of sites comes back.
Important Clock out before you leave. If you clock out after you leave, your end time is earlier. The app uses the last time it saw you at the site. The shift then shows Adjusted in History.
If something is wrong
If you see Couldn't get your location. Make sure location access is allowed, then try again.
Allow location for Janus 360 in iPhone Settings. Then tap Clock Out again.
If you see the list of sites and no ON THE CLOCK card
You are already clocked out. Check the shift in History.
Back Next
The Leaving notification with the Check Out Now button
The Leaving notification.
Try it

Tap Check Out Now on the phone.

Well done. Tap Next for the next task.

Task 4 of 11

If you forget to clock out

When: You leave the site and you are still on the clock.

The app can clock you out for you. This works only when location is set to Always (see task 1).

  1. You get a notification: ⏱️ Leaving and your site code. It says You'll be checked out automatically in 3 minutes unless you return.
  2. Tap Check Out Now to clock out right away.
  3. Or do nothing. After 3 minutes, the app clocks you out. If you go back to the site before 3 minutes, the app does not clock you out.
You should see A notification: ✅ Checked Out of and your site code. In History, the shift shows Auto and Adjusted. The end time is the last time the app saw you at the site.
Important Do not swipe the app away while you are on the clock. You can use other apps. Just do not close Janus 360.
If something is wrong
If you see ⚠️ Still Checked In at and your site code
Open the app and tap Clock Out.
If the ON THE CLOCK card says Automatic clock-out off — allow location Always in Settings
Tap that line. Then allow Always.
If you closed the app and you see 📍 Left with Don't forget to check out!
If you are done working, tap Check Out Now. Not Yet keeps you on the clock.
Back Next
The History tab with a list of shifts
Your shifts, newest first.
Try it

Look at the screen. Then read the steps.

Well done. Tap Next for the next task.

Task 5 of 11

Check your shifts

When: Any time. For example, after you clock out.

  1. Open the History tab.
  2. Find your shift. The newest shift is at the top.
  3. Each shift shows the site, the start time and the end time.
  4. Pull down to refresh. Scroll down to see older shifts.
You should see Your shift for today, with a start time and an end time.
What the badges mean
Auto
The app clocked you out for you.
Adjusted
You were away from the site when the shift ended. The end time is the last time the app saw you at the site.
No badge
You clocked out yourself, at the site.

You cannot change a shift in the app. If a shift is wrong, report it from the invoice. See task 9.

Back Next
The Invoices tab with one invoice per pay period
Screen 1 of 2 The list: 1 invoice for each pay period.
An open invoice with the total, the pay date and one line per day
Screen 2 of 2 An open invoice: 1 line for each day.
Try it

Tap Ready to review on the phone.

Well done. Tap Next for the next task.

Task 6 of 11

Check your invoice

When: Every 2 weeks, when an invoice says Ready to review.

  1. Open the Invoices tab.
  2. Tap the invoice that says Ready to review.
  3. Look at every line. 1 line is 1 day of work. It shows the date, your first clock in, your last clock out, and the amount.
  4. Check that every day you worked is there. Check that there is no extra day.
You should see The total amount, the number of days, and the Pay date.
Good to know
Your pay counts days, not minutes.
1 day is 1 line, from your first clock in to your last clock out that day.
Half day on a line
That day is paid as a half day. A reviewer can mark a day this way. Ask your administrator if short days become half days on their own.
No rate on file on a line
Your daily rate is missing for that date. Ask your administrator. Tap My rate at the top of Invoices to see your rate.
The pay date
6 days after the pay period ends.
An invoice that says Ready to review can still change
It updates on its own when a shift is added or fixed.
No invoice for 2 weeks that you worked
Ask your administrator.
Back Next
The question the app asks before it submits an invoice
The app asks you to confirm.
Try it

Tap Submit on the phone.

Well done. Tap Next for the next task.

Task 7 of 11

Submit your invoice

When: The invoice says Ready to review and every day is correct.

  1. Open the invoice.
  2. Check every day one more time.
  3. Tap Submit invoice.
  4. The app asks Submit … for review? with the number of days and the amount. Tap Submit.
You should see Submitted. You'll be notified when it's reviewed. The status changes to In review.
Important After you submit, the invoice cannot change. You cannot take it back. Report problems before you submit. See task 9.
If something is wrong
If there is no Submit invoice button
The app shows the reason in its place. Read it.
If the reason is No days were recorded for this period, so there is nothing to submit.
There are no shifts in this pay period. If you did work, report it. See task 9.
If the reason says a daily rate is not on file
Ask your administrator to add your rate.
If you see Couldn't submit this invoice.
The app reloads the invoice. Look at the status. If it still says Ready to review, try again.
Back Next
After you submit There is no screen for this task. Read the steps.

Task 8 of 11

After you submit

When: Your invoice says In review.

Reviewers check your invoice. Open the invoice to see the status. The Activity list on the invoice shows every step and every note.

Important A reviewer can ask you a question. Then the invoice waits for your answer. You cannot answer in the app. Open www.wonderfield-ops.com in a web browser and sign in. Open My Invoices, open the invoice, and use Send answer.
What the status means
In review
A reviewer is checking it. Wait.
Approved
All reviews are done. The Pay date on the invoice applies.
Returned for correction
A reviewer sent it back. Read the note in Activity. Then report the problem with Something looks wrong. Only an administrator can open the invoice again.
Closed
This invoice will not be paid as it is. Read the note in Activity. Ask your administrator.

The app does not send you a notification about your invoice. Open the Invoices tab to check.

Back Next
The Something looks wrong sheet with a box for details
Write the problem, then tap Send.
Try it

Tap Send on the phone.

Well done. Tap Next for the next task.

Task 9 of 11

Report a problem

When: A day is missing, a time is wrong, or anything on the invoice is wrong.

  1. Open the Invoices tab. Open the invoice.
  2. Tap Something looks wrong.
  3. Write the problem. Say the day, what the invoice shows, and what is correct.
  4. Tap Send.

Example: "Oct 14 shows 9:02 AM to 11:30 AM. I worked until 5:15 PM. I clocked out from the parking lot."

You should see Thanks, your report has been sent. Someone will review the check-in records for this period and the invoice will update if anything is corrected.

The invoice administrators read your report. They fix the record. The invoice then updates. You cannot change a shift or an invoice yourself.

Back Next
Common problems There is no screen for this task. Read the steps.

Task 10 of 11

Common problems

When: Something does not work. Find the message, then do the fix.

If you see this, do this
My site never shows In range
Walk to the door of the building or go outside. Wait a moment. If the distance stays large at the door, tell your administrator. The site's map location may be wrong.
Precise Location is required to clock in.
Tap Turn on Precise Location. Or turn on Precise Location for Janus 360 in iPhone Settings.
Couldn't get your location. Make sure location access is allowed, then try again.
Allow location for Janus 360 in iPhone Settings. Go back to the app and try again.
Couldn't load locations.
Check your internet. Tap the round arrow at the top right to load the list again.
No corporate locations nearby.
No site is set up for you. Ask your administrator.
The ON THE CLOCK card still shows after I left the site
Tap Clock Out. The shift will show Adjusted.
A day is missing from my invoice
Open History and look for that day. Then tap Something looks wrong on the invoice. Write the date and the times.
No internet connection. Check your network and try again.
Connect to the internet. Then tap again. The app does not save a clock in or a clock out while you are offline.
This account isn't set up for invoicing.
Ask your administrator.
Access denied. Your account is not authorized for this application.
Ask your administrator to turn on mobile access for your account.
Back Next
The Settings tab with Help & contact and the app version at the bottom
The Settings tab.
Try it

Tap Help & contact on the phone.

Well done. You finished this task.

Task 11 of 11

Need help

When: The app does not work and this guide did not fix it.

  1. Open the Settings tab.
  2. Tap Help & contact. An email to support opens. Your account and the app version are already filled in. If you have no email app, you can copy the address.
  3. Write what happened. Send the email.
Good to know The app version is at the bottom of the Settings tab. Say it when you ask for help.
Other rows in Settings
Appearance
Light or dark. System follows your iPhone.
Distance units
Miles or kilometers in the site list.
Location & permissions and Notifications
Open the Janus 360 page in iPhone Settings.
Sign out
Signs you out. You need your username and password to sign in again.
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